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 HughesNet
FAQs |
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What is
HughesNet?
HughesNetTM
is the high-speed Internet solution that’s
available to everyone in the contiguous US
with a clear view of the southern sky.
HughesNet uses satellite technology, not
your phone line, to give you a super-fast,
always-on Internet connection. HughesNet
gets you online instantly, lets you surf and
open pages faster and download files in a
fraction of the time it takes on a dial-up
modem. |
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How fast are
HughesNet services for your home?
The HughesNetTM
Professional service plan provides download
speeds up to 1 Mbps and upload speeds up to
200 Kbps. The HughesNet Home service plan
delivers download speeds up to 700 Kbps and
upload speeds up to 128 Kbps. All Internet
technologies (satellite or land-based) share
available network bandwidth in one way or
another; therefore, actual speeds may vary.
Stated speeds are not
guaranteed. Actual upload speed will likely
be lower than speed indicated during peak
hours. Download speeds may also be
temporarily slowed in cases when patterns of
system usage exceed the download threshold
for an extended period of time. See the
HughesNet Fair Access Policy
for more information. If you choose to run
VPN over satellite, your data speeds may be
reduced by as much as 50-75%. Despite the
high speeds available through HughesNet,
time-sensitive applications, such as
multi-player twitch games, are also not
recommended over HughesNet. |
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Fair Access Policy
It’s important to know
that all high-speed Internet Service
Providers utilize “Shared Bandwidth
Technology." Simply put, that means everyone
shares one "ultra" high-speed connection in
order to get a high-speed connection at each
of their homes. However, in some cases, as
few as 5% of the users can consume as much
as 50% of an Internet Service Provider’s
bandwidth, making the service run slower for
everyone else!
We here at HughesNetTM
understand that your connection is important
to you and you expect fair and equitable
access when you go online. We couldn't agree
with you more! Our Fair Access Policy has
been established to protect you, and other
consumers, from that small percentage of
users who try to take advantage of the
shared connection by downloading abnormally
large amounts of information in a short
period of time. Our Fair Access Policy
prevents this from happening, and makes sure
that you get your "share" of the connection.
The Fair Access Policy helps HughesNet
assure that its subscribers receive equal
access to our high-speed Internet service.
We want you to get the service you pay for!
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What
connection speeds will I typically get with
HughesNet?
With the
HughesNetTM
Home service plan, you may enjoy download
speeds up to 700Kbps, with typical speeds of
about 500Kbps to 600Kbps during peak times.
Upload speeds, which are capable of reaching
128Kbps, are typically 70Kbps to 80Kbps
during peak hours.
With the HughesNet
Professional plan, connect your home office
to the Internet with maximum download speeds
of up to 1.0Mbps, with typical speeds about
650Kbps to 750Kbps during peak times. Upload
speeds, which are capable of reaching
200Kbps, are typically 100Kbps to 125Kbps
during peak hours. |
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What are my
computer system requirements for HughesNet?
HughesNetTM
lets connect your computer to the Internet
whether you are running a Windows®
or Macintosh®
operating system. In order to ensure you get
the most out of your Internet experience,
HughesNet has developed these minimum
requirements:
Windows 98SE or higher or Mac OS 10.1 or
higher, and
Network capability
(10/100 Ethernet pre-equipped)
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Can I use
HughesNet to run a small network?
Yes,
you can connect multiple home computers and
laptops to a single HughesNetTM
Internet connection. Home networking
equipment may be required and is not
included with your HughesNet system. For
network setup, support, and configuration,
contact your network hardware manufacturer
and/or operating system software developer
(HUGHES® is
not responsible for home network
configuration or management).
Please understand
that all computers on this network will be
sharing a single connection. Simultaneous
use of high-bandwidth applications by
multiple users may result in degradation of
speed and is subject to the HughesNet
Fair Access Policy.
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Why is there a
requirement that the HughesNetTM
system be professionally installed?
The
Federal Communications Commission (FCC)
requires that trained professionals install
any satellite system that both sends and
receives signals |
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What is
transmission latency?
Latency refers to the amount of time it
takes a packet of data to travel across a
network. With satellite service, that data
must travel up to the satellite and back
(about 45,000 miles). This round trip adds
about a half-second delay to the total time
your computer takes to communicate with a
Website or host server. Therefore,
time-sensitive applications that require
fractions-of-a-second user inputs (such as
multi-player “twitch” games or real-time
equities trading) are not recommended with
HughesNetTM. |
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